Category: Process Redesign

“I hate this system!” I had been just making conversation (in an accounting kind of way). The person behind the counter was entering my order and I happened to recognize the system she was using. Well, I got an earful

Knowledge workers. The hype is everywhere, from Microsoft commercials to Gartner reports. This is the age of the knowledge worker. Just what does that mean? How has the job of the typical Accounts Payable clerk been transformed? Let’s take a

Month end again. The normal processes kick into gear as we ensure there is a good sales cut off, the expense reports have been submitted, the banks reconciled and the overseas operations results are ready for consolidation. On the whole,

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